Return Policy

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1. Our Commitment to Quality

At Grozelonwlixarun, we are committed to providing you with healthy, high-quality indoor plants. We carefully inspect and prepare each plant before it leaves our facility to ensure it meets our standards. However, we understand that sometimes issues may arise, and we are here to help.

This Return Policy outlines the conditions under which returns and refunds may be requested. Please read this policy carefully before making a purchase, as it contains important information about your rights and responsibilities.

2. Return Eligibility

Due to the living nature of our products, returns are handled on a case-by-case basis. We accept returns or offer replacements in the following circumstances: if the plant arrives damaged during shipping, if the plant is significantly different from what was ordered, or if the plant shows signs of poor health that were not disclosed at the time of purchase.

To be eligible for a return, you must contact us within 48 hours of receiving your plant. Please provide photographic evidence of the issue along with your order details. This helps us assess the situation and provide the best possible solution.

Plants that have been in your care for more than 48 hours are generally not eligible for return, as we cannot determine whether any issues arose from shipping or from care after delivery. However, we are always happy to provide care advice if you are experiencing difficulties with your plant.

3. Non-Returnable Items

Certain items and circumstances are not eligible for returns. These include plants that have been in your possession for more than 48 hours without prior contact, plants that show damage or decline due to improper care after delivery, plants that were purchased during special promotions or clearance sales unless otherwise stated, and plants that have been repotted or significantly altered after delivery.

Additionally, we cannot accept returns for plants that you simply changed your mind about or that do not match your decor preferences, unless the plant was significantly misrepresented in our product description.

4. Return Process

If you believe your plant is eligible for return, please follow these steps: First, contact us within 48 hours of receiving your plant by phone at 01775 710646 or by email at hello@grozelonwlixarun.world. Provide your order number, a description of the issue, and clear photographs showing the problem.

Our team will review your case and respond within 2 business days. If your return is approved, we will provide instructions on how to proceed. In most cases, we will offer a replacement plant or a refund, depending on the circumstances and your preference.

Please do not return any plants without prior authorization from our team. Unauthorized returns will not be accepted or refunded.

5. Refund Process

If a refund is approved, it will be processed within 5-7 business days of our receipt and inspection of the returned plant or approval of your claim. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If you have not received your refund within 10 business days of our confirmation, please contact your bank or credit card company first, then contact us if the issue persists.

Shipping costs are non-refundable unless the return is due to our error or a defective product. If you receive a refund, the cost of return shipping may be deducted from your refund amount, depending on the circumstances.

6. Replacements

In many cases, we prefer to offer a replacement plant rather than a refund, as this allows us to ensure you receive a healthy plant that meets your expectations. If your plant arrives damaged or unhealthy, we will work with you to send a replacement as quickly as possible.

Replacement plants will be of the same variety and similar size to your original order. If the exact variety is not available, we will contact you to discuss suitable alternatives. There is no additional charge for replacement plants sent due to shipping damage or our error.

7. Shipping Damage

We take great care in packaging our plants to ensure they arrive safely. However, damage can occasionally occur during transit. If your plant arrives with shipping damage, please contact us immediately with photographs of both the plant and the packaging.

We work with reliable shipping partners and will file claims with the carrier when necessary. In cases of shipping damage, we will typically offer a replacement plant or full refund, including shipping costs.

Please retain all original packaging materials until your claim has been resolved, as we may need to inspect the packaging or provide it to the shipping carrier for their investigation.

8. Plant Health Guarantee

We guarantee that all plants will arrive healthy and in good condition. If your plant shows signs of poor health within 48 hours of delivery that could not have been caused by care after delivery, we will work with you to resolve the issue.

Please note that some temporary stress is normal after shipping. Slight wilting, minor leaf drop, or temporary color changes may occur as the plant adjusts to its new environment. These are typically not grounds for return, and most plants will recover with proper care.

We are always available to provide care advice and troubleshooting assistance. Many issues can be resolved with simple adjustments to watering, light, or placement.

9. Customer Responsibilities

To ensure the best outcome for your plants and to maintain eligibility for returns, please follow these guidelines: Inspect your plant immediately upon delivery and contact us within 48 hours if there are any issues. Follow the care instructions provided with your plant. Keep your plant in appropriate conditions, including proper light, temperature, and humidity. Water your plant according to the provided guidelines.

Failure to provide appropriate care may void your eligibility for returns or replacements. We are here to help you succeed with your plants, so please do not hesitate to reach out with questions about care.

10. Special Circumstances

We understand that unique situations may arise that are not covered by this standard policy. If you have concerns about a plant or believe you have a special circumstance that warrants consideration, please contact us to discuss your situation.

We evaluate each case individually and will work with you to find a fair solution. Our goal is your satisfaction and the health of your plants.

11. Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

We encourage you to review this policy periodically to stay informed about our return procedures and your rights as a customer.

12. Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us:

Grozelonwlixarun
13 Mallard Rd, Low Fulney, Spalding PE12 6ND, United Kingdom
Phone: 01775 710646
Email: hello@grozelonwlixarun.world

Our customer service team is here to assist you and ensure your complete satisfaction with your purchase.